The normal working days for the Digital HelpDesk support staff are:
Monday-Friday
8:30am - 5:00pm EST
The Digital HelpDesk is generally not staffed during major National and some Ohio State holidays, although queued tickets may be periodically addressed by staff members during such periods.
Current Holiday Schedule:
| Dates | Status |
| SATURDAY AND SUNDAY | Closed |
| NEW YEAR'S DAY | Closed |
MLK | Closed |
| MEMORIAL DAY | Closed |
| INDEPENDENCE DAY | Closed |
| LABOR DAY | Closed |
| THANKSGIVING | Closed |
| DAY AFTER THANKSGIVING | Closed |
| CHRISTMAS EVE | Closed |
| CHRISTMAS DAY | Closed |